Virtual Receptionist - Frequently Asked Questions

1) What is Remote Receptionist Service?

Remote Receptionist is a Live Telephone Answering Service where a friendly, professional receptionist answers your phone and handles your calls exactly as you require. Just like if you had your own receptionist in-house. In fact it is that real, clients will think the receptionist is sitting in your office.

2) How does the Receptionist Service work?

Whether clients call on your number directly, or you divert any other number (02, 07 / 1300 / 1800 / your mobile etc) to our toll free number, we will answer and handle your calls instantly.

3) If I sign up for a Free Trial is it totally FREE and no obligation to continue?

The FREE Trial is totally FREE and there is NO Obligation to continue with the service after the Free Trial. Whether you have 1 or 81 staff, all staff can be set up in the Free Trial to receive calls and messages and it is ALL totally FREE.

4) We already have a phone number (1300 / 1800 / 02 / 03 / 07 etc). Does that matter?

No. You simply call forward / divert your existing telephone number to our toll free number and instantly we will handle and answer your call exactly as your own in-house Receptionist would.

5) There are no long term contracts (i.e. it's month to month) but can I cease the service at any time without penalty?

We offer a month to month agreement, there are no long term contracts. You can change plans at any time for FREE to suit your call volumes and you can CEASE the service at any time by giving us just 7 days prior notice. There is No Cancellation Fees. We believe this puts the onus on us to perform. We aim to answer and handle every phone call exactly how you require. If we don't meet your expectations it is FREE to cancel the service instantly! You simply ask us to cancel the service and that's it. No questions asked.

6) What's the difference between Remote Reception and Message Express?

With the Remote Reception Service a live Receptionist answers your calls exactly as per your requirment .
Greeting will be: "Good morning/afternoon [your company name]. How May I Help You ? The Receptionists are also able to provide callers with information about your company such as your address, web site address, your fax number etc.
The Message Express Service also has a live Receptionist answering the phone in your business name but the greeting will be:
"Good morning/afternoon [your company name]. May I have your message please!"
This gives callers the impression that we are an answering service. The Receptionist cannot answer any questions but merely take a message which can be emailed and / or SMS'd to you. Calls cannot be introduced and transferred to you or staff with the Message Express Service.

7) If I sign up for the Free Trial, how long before your Receptionists can be answering my calls?

It takes two or three hours to set up the Free Trial. So literally, we can be answering and handling your phone calls in a few hours from now.

You will be able to start using the service immediately after it has been set up which usually takes just a few hours.

8) Am I able to modify (i.e. change plans) as my call volumes vary from time to time?

Yes. You are free to modify your plan at any time to suit your call volumes which can vary from month to month. It is FREE to change plans.

9) What type of client does the Vamani Remote Receptionist Service typically cater for?

Any business that require a Professional Receptionist and need to promote their business can contact us , we will be happy to contact you.

10) Can you just take messages?

Yes. Our Receptionists can answer calls and explain that you are in a meeting or with a client. She/He will take a message and forward this message to you or the relevant staff member/s by email and / or SMS instantly.

11) If one of our clients asks the Receptionist a question, is she able to answer it?

Yes, our Receptionists are able to answer basic questions that callers would expect your Receptionist to know (e.g. directions to your premises, your street address, your postal address, fax number, web site and such general questions). Even if you are overseas or on leave, as long as you let the Receptionists know by updating your Operator Notes within your account, they will be able to tell the caller the answer i.e. when you will be back etc. Remember, callers will think your Remote Receptionist is actually sitting in your office. So it is critical that our Receptionists must know these basic answers. You are able to update information on your company or your personal status instantly at any time via the web which ensures that we always have the information necessary to answer basic questions.

12) Can messages be sent to multiple email addresses and multiple mobile numbers?

Yes, messages taken can be sent to multiple email addresses and / or multiple mobile numbers. You are able to amend the email address/s and mobile number/s receiving messages instantly at any time via the web.

13) Can I sign up for just the Remote Reception Service and nothing else?

Yes. Each of our Remote Office Services are independent of each other in the sense that you can just have the Message Express Service, Business Promotion Service, Email Management, Diary Management Service or Call Answering Service and you can also add say a Prestigious Mail Address for Remote Office Solution.

Contact Information

Call Us  (USA)  :  844-846-2234

     

E-Mail  :  reception@vamanioverseas.com
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